1.We've partnered with UPS, FedEx, USPS, FdsExpress and freight transportation by truck to ensure your order is delivered secure and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website. Orders for some products will process more quickly than others due to order volume and/or inventory status. We try to be as fair and accurate as possible, when listing each product's availability.
We offer the following shipping types:
- Economy Shipping：5-8 Business Days (free shipping)
- Standard Shipping: 3-4 Business Days（If you need expedite ,please choose standard shipping, we will charge you extra $6.9 shipping fee,Please tick on the checkout page.）
We ship orders within 24 hours on regular business days Monday - Friday (non-holidays) . Orders placed on weekends will ship on the following business day.
* During the checkout process, all products that are qualified for expedited shipping will have these shipping options displayed, so that you can choose the best option for your shipment.
2. At antarctic-star we are happy to offer a refund if the product is unsuitable within 30 days of receipt.
1. If the item you received is damged Please contact us within 30 days and we will provide a full refund or return for replacement.
2. If the item you received is defective or scratched. Please contact us within 30 days and we will provide a partial refund according to the actual situation.
antarctic-star.com reserves the right to refuse a refund on a returned item if:
- The item that has been returned does not match the original item shipped to the customer.
- The returned item is missing parts or the original products packaging.
- The returned item was damaged during the return shipment due to improper or insufficient packaging.
- The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
- The item being returned has been assembled in a way that would impede proper packaging for return shipping.
- when the product is incorrect, damaged by the carrier, or defective in another way or when youp urchased the wrong product, it doesn't fit, or you no longer want the item,We are delighted to offer the free return
