This Privacy Policy describes how antarctic-star.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” Below is a list of the types of Personal Information we collect and why we collect it:
Device Information
-
Examples of Personal Information collected:
Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site. -
Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to optimize our services. -
Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels. -
Disclosure for a business purpose:
Shared with our processor, Shopify.
Order Information
-
Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. -
Purpose of collection:
To provide products or services to you, fulfill our contract, process your payment, arrange for shipping, provide invoices or order confirmations, communicate with you, screen for potential risk or fraud, and (when in line with your preferences) provide information or advertising about our products and services. -
Source of collection:
Collected from you. -
Disclosure for a business purpose:
Shared with our processor, Shopify.
Customer Support Information
-
Examples of Personal Information collected:
Return or refund details, order tracking information, and after-sales service data. -
Purpose of collection:
To provide customer support. -
Source of collection:
Collected from you. -
Disclosure for a business purpose:
Shared with our processor, Shopify.
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- We may share your Personal Information to comply with applicable laws, respond to legal requests (such as subpoenas or search warrants), or protect our rights.
Using Personal Information
We use your Personal Information to provide services to you, including:
- Offering products for sale.
- Processing payments.
- Shipping and fulfilling your orders.
- Keeping you informed about new products, services, and offers.
Retention
We retain your Personal Information for our records unless and until you request its deletion. For more information about your right to erasure, see the Your Rights section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when it has a legal or significant effect on you.
We engage in limited automated decision-making to prevent fraud, including:
- Temporary denylist of IP addresses associated with repeated failed transactions (persists for a few hours).
- Temporary denylist of credit cards associated with denylisted IP addresses (persists for a few days).
Selling Personal Information
Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Antarctic Star may request a notice describing the categories of personal information shared with third parties for their direct marketing purposes. This notice will include a list of the third parties and their contact details. To request a copy, please contact us at the address listed below.
Your Rights
If you are a California resident, you have the right to:
- Access the Personal Information we hold about you (the "Right to Know").
- Request corrections, updates, or erasure of your Personal Information.
To exercise these rights, contact us using the information below. You may also designate an authorized agent to submit these requests on your behalf.
Cookies
Cookies are small amounts of information downloaded to your computer or device when you visit our Site. We use cookies to enhance your browsing experience by remembering your actions and preferences (e.g., login and region selection). This eliminates the need to re-enter information when navigating the site.
We use the following types of cookies:
- Functional cookies.
- Performance cookies.
- Advertising cookies.
- Social media/content cookies.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.
- Session cookies last until you stop browsing.
- Persistent cookies remain until they expire or are deleted.
Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. However, please note that removing or blocking cookies may negatively affect your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can adjust your preferences through your browser’s “Tools” or “Preferences” menu. For detailed instructions on how to modify your browser settings, block, manage, or filter cookies, consult your browser’s help file or visit websites such as www.allaboutcookies.org.
Important Note: Blocking cookies may not completely prevent the sharing of information with third parties, such as advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please refer to the “Behavioural Advertising” section above.
Do Not Track
Please note that due to the lack of a consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or to make a complaint, you can contact us at:
Email: service@antarctic-star.com
Mail: 750 S Valley View Ave, San Bernardino, CA 92408, United States
Last updated: [2022-01-01]
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. Please contact your local data protection authority for assistance.