For a question about a specific order, please contact us at firstname.lastname@example.org . For deliveries to Alaska, Hawaii, Puerto Rico, other US territories, and some APO addresses, we do not provide delivery service.
In an effort to provide you the best possible experience, we discount shipping as much as possible. For most product, it will be shipped any where in the 48 states for free.
Shipping Provider & Types:
We've partnered with UPS, FedEx, USPS, FdsExpress and freight transportation by truck to ensure your order is delivered secure and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website. Orders for some products will process more quickly than others due to order volume and/or inventory status. We try to be as fair and accurate as possible, when listing each product's availability.
We offer the following shipping types:
- Economy Shipping：5-8 Business Days (free shipping)
- Standard Shipping: 3-4 Business Days（If you need expedite ,please choose standard shipping, we will charge you extra $6.9 shipping fee,Please tick on the checkout page.）
* just contact us by email@example.com if you need help
We ship orders within 24 hours on regular business days Monday - Friday (non-holidays) . Orders placed on weekends will ship on the following business day. All day transportation from Monday - Saturday.
Order Shipment Times:
Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.
If you need your order delivered by a certain date, we recommend that you contact our customer service team by firstname.lastname@example.org to guarantee a ship date.
While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.
Inspecting Your Order When It Arrives
If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item.
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and contact our customer service team by service @ antarctic-star.com We will provide you with additional instructions to get your order corrected.
Not U.S. local customers: Shipping modes and fees, please contact us at：email@example.com or +1 (863) 535-5134