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Welcome to Antarctic-Star

Return Policy

RETURNS

At antarctic-star.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "No Hassle Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.

    Guaranteed Refunds

    At antarctic-star we are happy to offer a refund if the product is unsuitable within 30 days of receipt.

    1. If the item you received is damged Please contact us within 30 days and we will provide a full refund or return for replacement.

    2. If the item you received is defective or scratched. Please contact us within 30 days and we will provide a partial refund according to the actual situation.

    3.If you order wrong item,you should pay for return shipping of $12

       antarctic-star.com reserves the right to refuse a refund on a returned item if:

    • The item that has been returned does not match the original item shipped to the customer.
    • The returned item is missing parts or the original products packaging.
    • The returned item was damaged during the return shipment due to improper or insufficient packaging.
    • The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
    • The item being returned has been assembled in a way that would impede proper packaging for return shipping.
    • when the product is incorrect, damaged by the carrier, or defective in another way or when youp urchased the wrong product, it doesn't fit, or you no longer want the item,We are delighted to offer the free return

    FREE Return Shipping

    We are delighted to offer customers who have purchased an item from antarctic-star FREE return shipping. We will process it within 24 hours of receiving the return order and return the product according to the return label address.

    THINGS TO BE AWARE OF...

    We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.

    Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.

     

    1. Sign into your Antarctic-star account.

    2. Select the item(s) you would like to return, fill up the reason, then submit.

    3. Print the return label and  tape it on the outside of your return parcel.

    4. Call the post office to arrange a collection or drop off at your nearest post office.


    NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. 


    *The shipping label we provide only works if you are shipping within the United States. Our shipping label does not currently support shipping within other countries.

    We promise to process all returns as soon as possible. Normally you will receive our refund within 24 hours. If you have not received your refund into your account after 10 working days, please contact us  by service@antarctic-star.com  or by mail using the details provided below:

    9733 Topanga Canyon Blvd. Apt 310, Chatsworth CA 91311, United States

    Please keep the following in mind when preparing your purchase for return:

    • Include only the items for which the prepaid return slip was provided.
    • Include all manufacturer's original packing materials, manuals and accessories.
    • Complete and include the return slip.
    • Place the provided prepaid shipping label on the package.
    • Give the package to your local carrier or drop it off at any carrier location.
    • If your purchase does not include a return slip it may cause delays during the refund procedure.
    • Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.