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Warranty

 

Unless otherwise stated in your product's manual, your unit is protected by a manufacturer's limited warranty for one year from the original date of purchase. During this time, the manufacturer will replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer.

Warranty Terms:

This limited warranty applies only to hardware components of the Product that are not subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.

This limited warranty applies to any replacement Product or part, or to any repair, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer. All parts and Products that you return to us and for which we give you a refund or replacement will become our property upon our receipt.

How to Obtain Service. For instructions on how to obtain service under this limited warranty, please turn to contact us to find ways.

Customer service will ask you questions to determine your eligibility under this limited warranty. If you are eligible, a replacement order, repair order or refund will be issued, and you'll be given instructions for returning the defective Product. Failure to ship the damaged part or Product back to us may result in your being charged for the replacement part or Product at full retail price. If we choose to send you a replacement or to repair your product, we will pay the cost of shipping the replacement or repaired Product to you.

During the first year, any components of this appliance found to be defective due to materials or workmanship will be replaced, at the manufacturer's discretion, at no charge to the original purchaser. The purchaser will be responsible for any removal or transportation costs.

 

We recommend that you keep the packaging your product arrived in so that you have the required packaging available in the event of a return.

    Obtaining Service:

    When making a warranty claim, please have the original bill of purchase with purchase date available. The purchaser will be responsible for any removal or transportation costs. Replacement parts and/or units will be new, re-manufactured or refurbished and is subject to the manufacturer's discretion.

     

    For technical support and warranty service, please contact us at:service@antarctic-star.com