You fill the tank, press Start and return to an empty basket—just when you need ice for your drink. Start with the warning lights, water supply and ice basket, then check whether the machine is moving water, freezing it or getting stuck while releasing ice.
For a countertop ice maker not making ice, follow the section that matches the problem. If you get stuck, contact our professional support team for help.
1. The Ice Maker Has No Power
Test the same dry outlet with a working lamp. If the lamp does not light, check the outlet’s GFCI reset button or circuit breaker. Stop using the outlet if it trips again.
If the lamp works, plug the ice maker in securely and press Start/Power. If the machine still has no lights or response, contact support. Do not use a damaged cable or plug.
2. The Add Water or Ice Full Light Stays On
| Warning | What to do |
|---|---|
| ADD WATER | Stop the machine. Refill with drinking water to the MAX line without overfilling, replace the basket and restart. If the tank is already full, check the accessible inlet for loose debris instead of adding more water. |
| ICE FULL | Empty the basket and remove stray ice near the detection area. If the light stays on with an empty basket, unplug the machine and gently wipe the accessible sensor surfaces with a soft damp cloth. Replace the basket correctly before restarting. |
For further help, visit our operation and troubleshooting video page. If your model is not listed, contact our professional support team.
3. Portable Ice Maker Not Making Ice While Running?
Watch a normal cycle through the viewing window where possible. Do not reach into the running machine or remove its covers.
| What happens | What to do next |
|---|---|
| Water stays in the tank and does not reach the freezing area | Switch off and unplug the machine. Remove visible loose debris from the accessible intake area. If there is scale, clean and descale the water system, then rinse thoroughly. Our ice maker cleaning guide explains the process. If water still will not circulate, contact support. |
| Water circulates but does not freeze | Replace warm water with fresh, cool drinking water. Move the machine to a level, open counter away from ovens and direct sunlight. Clear anything blocking the vents, then retry a complete cycle. If no ice forms, request service. |
| Ice forms but will not drop | Switch off the machine and let stuck ice melt naturally. For bullet models with an ice-size selector, try the smaller setting after the blockage clears. If ice repeatedly fails to release, request service. Do not pry ice off or force the ice shovel. |
4. Antarctic Star Ice Maker Not Making Ice After These Checks?
Contact our support team with your model number, order number and a short video showing the panel lights and where the cycle stops. Tell us whether water circulates, ice forms or ice gets stuck, and which checks you have tried.
Stop using the machine immediately if you notice a burning smell, damaged wiring or water near electrical parts.
5. Simple Care After Ice Production Returns
- Replace water left in the reservoir every day instead of repeatedly topping it up.
- Before extended storage, drain the machine, clean it and let the interior dry.
Frequently Asked Questions
How Do I Restart My Countertop Ice Maker?
Switch it off with the power control, unplug it and leave it off for several minutes before reconnecting and pressing Start. Avoid switching it off and on repeatedly.
How Long Does an Antarctic Star Ice Maker Take to Make Ice?
The Antarctic Star countertop ice maker with handle, model 58012RIM0, makes a batch of ice in approximately 6–12 minutes.
Why Did My Ice Maker Stop Working After Cleaning?
Check that the drain plug is securely refitted, the tank is refilled and ice-making mode is selected. Finish rinsing out any remaining cleaning solution before making ice.
Is Ice Melting in the Basket a Fault?
Not necessarily. Most countertop baskets are not freezer compartments. If fresh ice is being produced but stored ice gradually melts, transfer it to a freezer for longer storage. Our countertop ice storage guide explains what to expect.